Shipping & Returns

Return & Exchange Policy

Product sold by the metre – wallpaper is cut to order as per customer requirements and is non-returnable.

We try to be as accommodating as possible when it comes to returns, and if the item you are ordering is kept in stock at our warehouse we are more than happy to accept returns when notified within 14 days, to Primerowallpapers@gmail.com, and returned within 30 days. As a large amount of the items we sell are specifically ordered in as per your requirements or from wallpaper pattern books we are not able to accept back excess rolls or part orders, so it is advised you check quantities prior to ordering to avoid being unable to return. We do offer a reserve service where we can reserve additional rolls from the same batch which can be called upon if required. Alternatively, we are happy to assist with measurements if you phone us 07857277226. If you need any clarification as to whether you are purchasing a stock or per requirement/pattern book item, please call us prior to placing your order and we will gladly advise the returns policy for the specific item you are ordering.